Frequently asked questions
North America’s Gauge Repair & Rebuilding Specialists — The Profilometer Choice
Everything below reflects how we actually work — what we repair, how quotations and approvals run, and what you need to send with your instruments. If your question isn’t here, call 905-304-4730 and speak to a technician.
We repair profilometers as well as all major gauges and related measuring tools — electronic and mechanical alike. Work regularly through our lab includes:
See Repair & Rebuilding for the full range.
TESA Technology, Brown & Sharpe, Mahr Federal, Mitutoyo, Starrett, Interapid, Etalon Switzerland and Compac — as well as most other quality brands.
Our repairs are non brand-specific, so you don’t need to send an instrument back to its original manufacturer to have it properly rebuilt.
A technician operates each instrument and progressively disassembles it to determine the problem. We check all functions, including buttons, locks, movements, shafts, bushings, jewels, wires, gears, springs, crystals and bezels.
After the examination, the tool is fully disassembled and cleaned. New components are then installed, and the tool is reassembled and tested before it goes back to you.
A cross-section of what our lab performs on precision measuring instruments:
The complete list is on the Scope of Work page.
Yes. We can provide solutions for proper care and Preventative Maintenance Programs. Talk to us about the instruments in your shop and how often they’re used, and we’ll advise on a sensible service interval.
Always. We will always issue a quotation prior to repair.
We fax or email you an estimate, and no work is performed until we receive your written approval.
Equipment valued under $1,000 is inspected free of charge. The examination that determines what’s wrong with your tool carries no fee.
We’ll tell you. We will always contact you when a tool is not worth fixing.
We would rather lose the job than sell you a repair that doesn’t make economic sense.
As a standing rule, we never exceed half the cost of replacement without your approval.
You’ll hear from us before anything proceeds. We will always notify you when any repair requires more than a standard rebuild.
There are no surprises added to an approved quotation.
If a repair is declined, return freight is the customer’s responsibility. The examination itself remains free of charge on equipment under $1,000.
Average turnaround is approximately six business days. That figure covers a standard rebuild — a repair waiting on a specific part, or one that needs more than a standard rebuild, can run longer.
If you’re working to a deadline, tell us when you call and we’ll give you a realistic date for your particular instrument.
Do not default to prepaid — this will not be acceptable. The shipper pays all charges: duty, VAT, brokerage, tax and so on. Some or all of these fees may be written off or reclaimed at tax time.
A handwritten waybill or computer-generated label, as well as a Commercial Invoice (customs paperwork), is required for cross-border shipments.
We keep the current carrier forms and customs guidance together on one page — see Customs paperwork.
Yes. UPS customs papers are available, and FedEx customs papers are available for shipments under $1,400.00 CAD. For FedEx shipments over $1,400.00 CAD, contact us first on 905-304-4730.
The forms themselves are linked on our Customs paperwork section.
No. We do not accept COD shipments, and we do not cover incoming freight or duty charges on returned merchandise.
You can request a credit application by email or by phone — info@precisiontoolworks.com or 905-304-4730. Credit applications must be faxed prior to service, and setting up a new account is subject to approval.
If applicable, send your PST exemption prior to service so it can be applied to your invoice.
Yes — dimensional testing to national standards (NIST, NRC) is part of our scope of work, or ask when you send your instruments in.
Still not sure? Every instrument is different, and the answer for your particular tool, timeline or shipment may not be covered above. Call 905-304-4730 or email info@precisiontoolworks.com and a technician will talk it through with you before you ship anything.
We specialize in the repair of all quality brands of precision measuring gauges — both electronic and mechanical. Non brand-specific repairs, quick turnaround, and competitive pricing for every gauge service need.
Measured, repaired, and rebuilt to specification.
